Support Policy

Introduction

At dealstogo.co.nz, we are committed to providing our customers with high-quality support and service. This Support Policy outlines the types of support we offer, our response times, and how you can contact us for assistance.

Types of Support

We offer the following types of support:

1. Technical Support: Assistance with website functionality, account issues, and technical difficulties.
2. Product Support: Information and help regarding our products, including usage instructions, troubleshooting, and warranty information.
3. Order Support: Help with placing orders, tracking shipments, processing returns and refunds, and other order-related inquiries.

Support Channels

You can reach our support team through the following channels:

1. Email Support: Send us an email at support@dealstogo.co.nz. We aim to respond to all emails within 24 hours.
2. Phone Support: Call us at [Phone Number]. Our phone lines are open from 9:00 AM to 5:00 PM NZST, Monday to Friday.
3. Live Chat Support: Use the live chat feature on our website for immediate assistance during business hours.
4. Support Ticket System: Submit a support ticket through our website. You will receive a confirmation email with a ticket number and can track the status of your request online.

Response Times

We strive to respond to all support inquiries within the following timeframes:

• Email Support: Within 24 hours.
• Phone Support: Immediate response during business hours.
• Live Chat Support: Immediate response during business hours.
• Support Ticket System: Within 24 hours.

Support Availability

Our support team is available during the following hours:

• Business Hours: 9:00 AM to 5:00 PM NZST, Monday to Friday.
• After Hours Support: Limited support is available outside of business hours. For urgent issues, please use our Support Ticket System, and we will respond as soon as possible.

Warranty and Repairs

For products covered under warranty, please refer to our Warranty Policy for detailed information on how to request repairs or replacements. Our support team can guide you through the process and provide necessary assistance.

Customer Responsibilities

To help us resolve your issues efficiently, please provide as much detail as possible when contacting support. Include information such as order numbers, product details, screenshots of errors, and any steps you have already taken to resolve the issue.

Feedback and Complaints

We value your feedback and strive to improve our support services continuously. If you have any suggestions, feedback, or complaints, please email us at feedback@dealstogo.co.nz. We take all feedback seriously and will address any concerns promptly.

Updates to Support Policy

We may update this Support Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this policy periodically to stay informed about our support practices.

Contact Us

If you have any questions about this Support Policy or require assistance, please contact us at:

• Email: support@dealstogo.co.nz
• Phone: [Phone Number]
• Address: [Physical Address]

Thank you for choosing dealstogo.co.nz. We are here to help and ensure you have a seamless shopping experience.

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